Jira Service Management

{"xsrfToken":"e44113ed8fede271da1ac6975c8402c55e4b1bca_lout","branding":{"id":"16","key":"s20v","name":"Soporte Instaleap","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/16/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#24bd62","headerLinkHoverBGColor":"#24bd62","headerBadgeColor":"#24bd62"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5e3e0c9c-dac6-4fc3-903c-b33fee647788/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2M5ZTdmNi1iNDAwLTRkYjQtOTcwYS01YjY3YzgzNTZmZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlM2UwYzljLWRhYzYtNGZjMy05MDNjLWIzM2ZlZTY0Nzc4OCI6WyJyZWFkIl19LCJleHAiOjE3MDIwMjQ3NzAsIm5iZiI6MTcwMjAyNDE3MH0.sJeWxOqh72X7eKQopX92FRoVBxNy_axUWw9ZZJp8sn4&client=1cc9e7f6-b400-4db4-970a-5b67c8356fdf&mode=fit","logoId":"5e3e0c9c-dac6-4fc3-903c-b33fee647788","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al Instaleap Center","sharedPortalName":"Instaleap Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Bienvenido al Instaleap Center","sharedPortalName":"Instaleap Center","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"16","key":"s20v","projectId":10186,"serviceDeskId":16,"name":"Soporte Instaleap","description":"<p>Welcome! You can raise a request for Support <br> using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/16","onlyPortal":false,"reqTypes":[{"id":"62","name":"Control Tower","descriptionHtml":"","callToAction":"Control Tower","introHtml":"","icon":10467,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[30],"key":""},{"id":"66","name":"Data/Redash","descriptionHtml":"","callToAction":"Data/Redash","introHtml":"","icon":10510,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[30],"key":""},{"id":"64","name":"E-Commerce","descriptionHtml":"","callToAction":"E-Commerce","introHtml":"","icon":10470,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[30],"key":""},{"id":"57","name":"E-Commerce Configurations","descriptionHtml":"","callToAction":"E-Commerce Configurations","introHtml":"","icon":10470,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[29],"key":""},{"id":"89","name":"Live Status Widget","descriptionHtml":"","callToAction":"Live Status Widget","introHtml":"<p>LSW</p>","icon":10499,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[30],"key":""},{"id":"58","name":"Logistics Configurations","descriptionHtml":"","callToAction":"Logistics Configurations","introHtml":"","icon":10496,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[29],"key":""},{"id":"65","name":"Logística","descriptionHtml":"","callToAction":"Logística","introHtml":"","icon":10496,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[30],"key":""},{"id":"59","name":"Preguntas del Producto","descriptionHtml":"","callToAction":"Preguntas del Producto","introHtml":"","icon":10491,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[31],"key":""},{"id":"60","name":"Product Improvement Ideas","descriptionHtml":"","callToAction":"Product Improvement Ideas","introHtml":"","icon":10498,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[32],"key":""},{"id":"61","name":"Security Incident","descriptionHtml":"","callToAction":"Security Incident","introHtml":"","icon":10681,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10681","groups":[33],"key":""},{"id":"63","name":"Shopper App","descriptionHtml":"","callToAction":"Shopper App","introHtml":"","icon":10471,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[30],"key":""},{"id":"56","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10654,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[],"key":""},{"id":"50","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10658,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10658","groups":[],"key":""},{"id":"55","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10651,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[],"key":""},{"id":"52","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10652,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10652","groups":[],"key":""},{"id":"53","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10643,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[],"key":""},{"id":"54","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10659,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[],"key":""},{"id":"45","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10644,"iconUrl":"https://instaleap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10644","groups":[],"key":""}],"reqGroups":[{"id":30,"name":"Incident Reports"},{"id":29,"name":"Configurations"},{"id":31,"name":"Product Questions"},{"id":32,"name":"Product Improvement Ideas"},{"id":33,"name":"Report Incident/Security Vunerability"}],"orderMapping":{"30":[89,62,64,63,65,66],"29":[58,57],"31":[59],"32":[60],"33":[61],"26":[45],"27":[52,54],"24":[52,53],"28":[52,53,54],"25":[53]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0a7cd5fe-48ac-3a06-a9b0-72d543848334","appLinkName":"System Confluence","appLinkUrl":"https://instaleap.atlassian.net/wiki","spaceKey":"S20V","spaceName":"Support 2.0 V","spaceUrl":"https://instaleap.atlassian.net/wiki/spaces/S20V","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":16,"kbLinkDomainURLs":["https://instaleap.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2M5ZTdmNi1iNDAwLTRkYjQtOTcwYS01YjY3YzgzNTZmZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIwMjUzNjksIm5iZiI6MTcwMjAyNDE2OX0.FvVguaPRLFModuOQu7znBkqoQ9O19eboNT5RAPViWLA","targetCollection":"upload-project-10186","endpointUrl":"https://api.media.atlassian.com","clientId":"1cc9e7f6-b400-4db4-970a-5b67c8356fdf","tokenDurationInMins":20}},"sharedPortal":{"name":"Instaleap Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://instaleap.atlassian.net/wiki","kbLinkDomainURLs":["https://instaleap.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/16?xdm_e=https%3A%2F%2Finstaleap.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3NmVhYjhmYWQ3OWJkYWMxNjY4MDZlOWM1ZmY1ZjczMWNjZjJkZWFlNWYyYjczY2EwODkxNzEyZGJkMDRhMDkyIiwiaXNzIjoiZWJkMDRlZTUtMWFkZi0zZTc3LWFjZmMtOWNkYzBjN2EyYWIwIiwiY29udGV4dCI6e30sImV4cCI6MTcwMjAyNTA2OSwiaWF0IjoxNzAyMDI0MTY5fQ.Uqtl3V1ZKJzJ9M68F-1I0DSejXbdpRTK4ZQW6uuiavk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImViZDA0ZWU1LTFhZGYtM2U3Ny1hY2ZjLTljZGMwYzdhMmFiMCIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUFBPUlQiLCJpZCI6IjEwMTg2In19fSwiZXhwIjoxNzAyMDI1MDY5LCJpYXQiOjE3MDIwMjQxNjl9.um_0eChGgtHQH8ZLbwE74uyS63qwy8W4auk_lA1uh7w\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10186\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10186\\\",\\\"servicedesk.serviceDeskId\\\":\\\"16\\\"}\",\n \"timeZone\":\"America/Bogota\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://instaleap.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}